![]() Parcel Delivery – RM25įor online purchases of accessories and small items of furniture, the parcel delivery service is available. If you are happy to pick your goods yourself we can still deliver for you. *Picking fee of RM23 is included in the price. Simply place your order with one of our co-workers in-store. We offer a combined in-store picking and delivery service if you would prefer to sit back, relax and let us do the heavy lifting for you. And, we don’t just stop at your front door, we deliver all the way to your room of choice. When visiting our stores, you have different options to have your purchase delivered to your home. Please note that during major holiday seasons*, please allow an extra 1-3 business days for processing time due to high peak of orders. Additional charges apply for delivery to a building with multiple rooms even though it is for one single address. It is meant for a single location/ one room. In addition, kindly note that delivery is to one address of private residence or office. Other islands and PO Box addresses we are unable to provide Truck & Parcel delivery.Kota Kinabalu Click & Collect - Fei Yang Logistics, Lot 71, 51/2 miles, Jalan Kilang, Sedoc Industrial Estate, Kollombong, Inanam, 88450, Sabah.Miri Click & Collect - Lot 1227, Senadin Venture Light Industrial Park, Jalan Lutong - Kuala Baram, 98000 Miri, Sarawak.Kuching Click & Collect - Hexagon High Transport, 922, Jalan Demak Laut 3, Kuching, Sarawak.The Click & Collect includes shipment to East Malaysia, you can pick up your purchase from the nearest Click & Collect point: Only available in Kuching, Miri and Kota Kinabalu) ![]() Service fee for delivery in East Malaysiaįor East Malaysia, there is a lead time of approximately 3-4 weeks before order is delivered. *Chinese New Year, Hari Raya Puasa, Deepavali, Christmas, etc. ![]() Please also note that during major holiday seasons*, please allow an extra 1-3 business days for processing time on truck & parcel delivery orders due to high peak of orders. It is meant for a single location/one room. ![]() Please pay the fee directly to the service provider. This service is applicable up to the 5th floor only. *Please note for truck delivery, an additional flat rate of RM 98 will apply if there is no lift access/items can’t fit in the lift at the delivery address which is located in a building from 3rd floor onwards. See all delivery zones and fees per location. Our Truck delivery fee will be calculated upon your postcode and our delivery zones.All other islands and PO Box addresses we are unable to provide Truck & Parcel delivery.The smaller islands neighboring Langkawi are excluded for truck delivery. Our Delivery services are available for West Malaysia, Penang and main island Langkawi.*Order up to a weight of 24 kg, a volume of 84 litres and a maximum length per item of 1.6 meter.įor Peninsular Malaysia, delivery typically takes place within 2-5 days from the date of order. Hope there is improvement for your courier service soon.Service fee for delivery in West Malaysiaĭelivery to metropolitan areas will take place within 3 working days and for non-metropolitan areas, delivery is within 6 working days. I did complained to your staff at the counter once about the issue however the staff only answered me " Itu masalah posmen area you. We had no choice but to go to your office to pick up the parcel ourself. However, we have NEVER AT ALL receive any such notice! We tried to call up Poslaju Kuching office for multiple times unfortunately, the phone was NEVER picked up by anyone from your office at all even we have been trying to contact you whole day. " and stated that they had left a Delivery Arrangement Notice. We monitored delivery status of our parcel regularly and waited the whole day for delivery of our parcel at our premise (as the status is showing "out for delivery") but til end of the day, your postman never show up at our door and later, the status updated to show "Unsuccessful delivery attempt etc. For more than ten times of our courier since beginning of early this year, there were only ONCE our parcel is delivered to us successfully and for the rest of the times, we have to pick up our items from your office ourself.
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